Freshworks Inc. has appointed Srinivasan Raghavan as its new Chief Product Officer (CPO). A seasoned leader with over two decades of experience in the enterprise SaaS industry, Raghavan will spearhead Freshworks’ product strategy and vision, focusing on delivering enhanced customer experience (CX) and employee experience (EX) solutions powered by AI.
“Srini is a key addition to our team to lead innovation that delivers a scalable trajectory for growth across our three key business priorities: employee experience, artificial intelligence, and customer experience,” said Woodside. “Srini’s track record driving enterprise growth and managing complex multi-product scaling efforts coupled with his bold vision for the future of AI, make him uniquely qualified to lead our CX and EX product strategy.”
Raghavan’s extensive background includes leadership roles at RingCentral, Five9, and Cisco, where he drove enterprise growth and innovation:
- At RingCentral, he expanded the company’s portfolio by launching new cloud-based contact center, marketing, and sales intelligence solutions.
- During his tenure at Five9, he led the development of AI-powered automation tools, virtual agents, and digital engagement platforms.
- At Cisco, he held key roles in product strategy and development within its Applications Software and Collaboration Business units.
His deep technical expertise, combined with a customer-centric approach, positions him to bring transformative solutions to Freshworks.
Shaping the Future of CX and EX
“Joining Freshworks at a time when AI is unlocking new possibilities for businesses worldwide to drive growth and improve operational efficiency is an incredible opportunity,” said Raghavan. “By continuing to integrate AI and workflow automation across the Freshworks platform and solutions, we can add significant customer value and shape the future of CX and EX together.”
Educational and Global Expertise
Raghavan holds a Bachelor’s and Master’s degree in Computer Science and Engineering and an MBA from the University of Chicago Booth School of Business. With leadership experience across the U.S., Europe, and Asia, he brings a global perspective to his role at Freshworks.
About Freshworks
Freshworks Inc. provides people-first AI service software that organizations use to deliver exceptional customer and employee experiences. More than 68,000 companies, including American Express, Bridgestone, Databricks, Fila, Nucor, and Sony choose Freshworks’ uncomplicated solutions to increase efficiency and loyalty.
